Support

This page covers all of Nordbeam's games. Questions, bugs or something you want removed? Write to hello@nordbeam.io. Please include the room code or your display name if it helps. We read every message.

How do I play?

You can always practice against a bot first.

How do I play a friend?

Choose to play a friend, pick live or turn-based, and share the link or the four-character code. Your friend taps the link or chooses Join with code. In games for more than two players the host sees a waiting room: friends join with the same code, and the host can add bots, remove a player and start the game once enough players are in. A room code works for 24 hours if nobody joins. Codes use the letters A to Z (no I or O) and the digits 2 to 9.

How do I play in person?

Games that support it have an in-person option: let your friends scan the code on your screen, or join a nearby game. It works without internet.

What is the difference between live and turn-based?

Live games give each turn 45 seconds. Turn-based games give each turn 24 hours (12 hours when three or more people play) and send a notification when it is your turn. Three missed live turns in a row (two in a turn-based game) lose the game, and a player who leaves a game for several players drops out while the others play on.

Someone has a bad name or is bothering me

Open the game, then choose Report or Block. A blocked player is never matched with you in Quick match and cannot invite you. If several players report the same name, it is reset automatically. You can see and undo blocks in Settings.

I lost my account or got a new phone

Our games use a guest account, so there is nothing to sign in to. The account's secret key is kept in your iCloud Keychain, so it comes with you to a new iPhone signed in to the same Apple Account with iCloud Keychain turned on. Without iCloud Keychain, a new phone starts a new account, and your old games stay with the old one.

Which languages do the games speak?

English, Swedish, French, Spanish and Arabic, including right-to-left layout in Arabic. The apps follow your iPhone's language, and so do notifications. They support Dynamic Type, VoiceOver, Reduce Motion and Reduce Transparency.

What is free, and what do the purchases add?

Every way to play is free, and so is every game a friend invites you to. The optional Tabletop Pass adds extras in all six of our games: every past Daily, the toughest bot, and in some games more (the recap's best move, or all 40 places in Odd One Out). One pass works in all six. You can also unlock one game's extras for good with a one-time purchase. In Magnet, the optional Magnet Plus adds extras to your door, and one purchase covers both of you. Each app's App Store page lists what its extras are.

Does my friend need the pass to play with me?

No. Invited players never pay. In a room or at a table, the host's pass covers everyone: when you host Odd One Out with the pass, the whole table plays with all 40 places. The pass doesn't unlock extras on a friend's own phone outside your game; that takes their own pass, or Family Sharing.

How do I restore a purchase?

Open Settings, then Tabletop Pass (or Magnet Plus), and choose Restore Purchases, signed in to the same Apple Account you bought with. A pass bought in one of our games shows up in the others on its own, because they share one account on your iPhone. If another game still shows it locked, open the game you bought it in once, or restore there, then come back.

How do I cancel?

In the app, Settings, then Manage subscription, or in iPhone Settings, tap your name, then Subscriptions. Cancel at least 24 hours before the renewal date and you won't be charged again; you keep the extras until the end of the period you paid for. If you cancel during the free week, you are not charged at all. Deleting your data in the app does not cancel a subscription.

How do I get a refund?

Apple handles payments and refunds: ask at reportaproblem.apple.com. When Apple refunds a purchase, its extras end.

Can my family use my pass?

Yes. Our purchases support Family Sharing: family members get the extras on their own iPhones, with their own Apple Account, as long as purchase sharing is on for your family. They may need to open the app and choose Restore Purchases once.

How do I delete my data?

Settings, then Delete my data. The privacy policy lists exactly what is removed.

I do not get notifications

Check that notifications are allowed for the game in iOS Settings, and that Focus is not hiding them. Tapping a notification opens the game.